Unified Communications - The Current Buzz in Telecom

What is Unified Communications?

Business communications methods are rapidly changing with employees increasingly depending on a wide range of devices and applications for access both within and outside the organization.? Connecting individuals and work groups with technology that allows the freedom to use mobile devices along with traditional communications systems including voice mail, e-mail, fax, presence management, voice, video and application sharing results is significant productivity improvement.

Unified Communications encompasses many forms of integrated communication systems and applications that provide seamless workflow between individuals or groups regardless of their location or device being used.

What are some of the components of Unified Communications?

Collaboration - ??Provides voice, video, and desktop sharing capabilities, enabling employees to work together using technology that they are familiar with and that is instantly available and easy to use.

Instant Messaging ? Provides an instant form of text-based messaging between individuals, or groups, similar to online chatting.? Utilization methods range from determining availability before extending or transferring a telephone call to inviting someone to a join a meeting.

Presence Management ? Provides a means for someone to choose when and where they may be contacted. It also provides the ability to update statuses via a simple user portal or via a mobile device.

Audio/Video Conferencing ? Immediate access to the tools needed to setup or schedule a conference call or video conference to collaborate and communicate easier and faster.

Project Management ? Providing a means for people to share information with others and manage documents through step processes and task assignment throughout the enterprise.

Calendar Synchronization and Sharing ? Having access to one another?s calendar would help coordination and collaboration for meetings and activities.? Synchronizing multiple calendars and devices simplifies and eliminates duplication efforts and lost time.

Dynamic Extension ? In today?s business environment, mobility is vital.? Being able to seamlessly control which device you use for communication without forwarding, changing numbers, or subjecting callers to confusing and frustrating choices is one of the most efficient means to communicate.? This is allowed through the use of simple-to-use application software that provides a more professional and effective communication process.

Bringing it home?.

Unified Communications enables smarter communication and can revolutionize how you communicate and collaborate with customers, colleagues, and business associates.? Being accessible and connected whether in the office or remotely will improve responsiveness, increase productivity, and reduce cost.

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Source: http://www.abacusit.com/united-communications-the-current-buzz-in-telecom/

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